Shipping policy
SHIPPING POLICY
Floco ships across Australia.
This Shipping Policy applies to orders placed through the Floco website. Delivery availability, rates and timeframes may vary depending on your location, order size and the products ordered.
Order Processing
Once your order has been confirmed, it will be prepared for dispatch from our fulfilment facility.
You will receive shipping confirmation and tracking information where available once your order has been dispatched.
Orders placed on weekends or public holidays will be processed on the next available business day.
Delivery Areas
We deliver Floco products to eligible addresses across Australia.
Some regional, remote or difficult-to-access locations may incur additional shipping charges or require alternative delivery arrangements.
If we are unable to deliver your order using the shipping option selected at checkout, we will contact you before dispatch.
Shipping Costs
Shipping costs are calculated and displayed at checkout where applicable.
Free shipping may be available for qualifying orders or locations where advertised on our website. Any free shipping offer is subject to the conditions displayed at the time of purchase.
Additional charges may apply to regional or remote locations, oversized orders or deliveries requiring special handling.
Delivery Timeframes
Delivery timeframes shown at checkout or provided by Floco are estimates only and may vary depending on your location, carrier availability and circumstances outside our reasonable control.
We will make reasonable efforts to dispatch and deliver orders within the estimated timeframe but cannot guarantee carrier delivery dates.
Commercial Deliveries
Customers are responsible for providing a complete and accurate delivery address and ensuring that the delivery location can safely receive the order.
For deliveries to hospitality venues or other commercial premises, please ensure the business is accessible during normal delivery hours or that appropriate delivery instructions have been provided.
Additional carrier charges resulting from an incorrect address, unsuccessful delivery attempt, redirection or re-delivery may be passed on to the customer where appropriate.
Machines & Large Equipment
Floco machines and other large equipment may be shipped separately from food products and other items in your order.
Delivery arrangements, costs and estimated timeframes for machines may be confirmed separately before dispatch.
Unless otherwise agreed in writing, customers are responsible for ensuring suitable access to the delivery location and for any site requirements necessary to receive and install the equipment.
Damaged or Missing Deliveries
Please inspect your delivery as soon as reasonably possible after it arrives.
If your order arrives damaged, contains incorrect items or appears to be missing products, contact us as soon as possible at info@flocoaustralia.com.au with your order number and details of the issue.
Where possible, please include photographs of the products, packaging and shipping label so we can investigate quickly.
Authority to Leave
Where authority to leave is selected or provided, the carrier may leave the order at the nominated location without obtaining a signature.
Customers should ensure that any nominated location is safe and suitable for receiving the goods.
Delays
From time to time, deliveries may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays or disruptions to transport networks.
If we become aware of a significant issue affecting your order, we will make reasonable efforts to keep you informed.
Contact Us
For questions about shipping or an existing delivery, contact: